Dynamic self-starter with over 20 years experience within various client service industries. Managed increasingly responsible leadership positions. Positive interpersonal and excellent communication skills facilitated effective interaction across a diverse client base as well as established advantageous partnerships with external organizations and vendors. Demonstrated effective teambuilding and mentoring of colleagues, interns, and volunteers. Strong organizational skills enabled adherence to company cost containment guidelines and time constraints to achieve organizational goals.
á Staff and Budget Management
á Marketing and Event Planner
á Project Design, Management, and Implementation
á Policy and Procedure Development
á Proficient with MS Word, Excel, Outlook, PowerPoint, Project, Publisher, and Adobe Dreamweaver
á Language: French intermediate reading and speaking
THE TRUMBULL LIBRARY SYSTEM, Trumbull, CT 2007 – Present
Program Coordinator, (Part-time)
á Administered all aspects of over 40 adult and all ages programs per year through research and development, marketing, and delivery to coincide with cultural, historical, and current events resulting in an average 96% satisfaction rate over a three-year period.
á Initiated partnerships with universities, professional associations, and local organizations in fulfillment of the libraryÕs educational and outreach goals.
á Contracted and supervised consultants and contractors.
á Instituted style-guides for the development and production of marketing materials to promote brand recognition of library services and programs.
PARAGON RELOCATION RESOURCES, Danbury, CT 2005 – 2007
á Provided pro-active consulting services by utilizing effective problem solving and analytical skills.
á Developed reports and program collateral while managing and training personnel to meet project deadlines within established cost containment guidelines and with limited direct supervision.
GIRL SCOUTS, CONNECTICUT TRAILS COUNCIL, INC., Waterbury, CT 2003 – 2005
Facilitator/Membership and Marketing Manager
á Increased memberships annually through community development, program creation, and volunteer recruitment and retention while acting as primary support to 1,800 girls and 800 adult volunteers in a seven-town area.
á Encouraged volunteer contributions to the Family Partnership fund raising campaign resulting in 85% of territory exceeding previous yearÕs donations.
WEIGHT WATCHERS INTERNATIONAL, INC., Woodbury, NY 2002 – 2004
á Presented and adapted weekly theme provided by corporate to motivate the audience to action while meeting the companyÕs objectives.
á Managed inventory and operations of a store.
THE DERBY HISTORICAL SOCIETY, Ansonia, CT 2002 – 2004
á Educated children from the Lower Naugatuck Valley in ÒA Day in 1762Ó program on how to weave, to spin wool or to cook on an open hearth in Òhands-onÓ workshops.
PRUDENTIAL REAL ESTATE AND RELOCATION SERVICES, Shelton, CT 1984 – 2001
Senior International Assignment Manager, 2000 – 2001
International Assignment Manager, 1994 – 2000
Relocation Associate/Counselor, 1984 – 1994
Client Relations Associate, 1985 – 1987
á Supervised and mentored existing and new employees in effective customer relations and policy and procedures to attain an average 95% client satisfaction rate over a six-year period.
á Maintained and updated the project plan, developed reports, and produced operation manuals while managing and training personnel to meet deadlines. As a result, received individual and team awards.
á Identified and managed resources, communicated policy, and created timelines and work schedules to implement a complete office transition achieving 100% success in an accelerated timeline.
Southern Connecticut State University, New Haven, CT
Master of Information and Library Science, August 2011
C.W. Post Center of Long Island University, Greenvale, NY
Bachelor of Arts, International Studies with Specialization in Marketing, 1983
American Library Association, 2011
Connecticut Library Association, 2011
Keeping Kids Safe and Smart Connecticut After School Summit, 2004
Connecticut Conference on Volunteerism, 2004
Leadership Greater Valley Program Graduate, 2003
Trumbull Historical Society, Trumbull, CT 2009 - Present
Olde Birmingham Business Association, Derby, CT 1998 – Present
Vice President and Recording Secretary
Sterling Opera House Incorporators, Derby, CT 2006 – 2008
Chairperson and Secretary
Leadership Greater Valley Program 2004
Opening and Graduation Sessions Committee Chair