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Nicole B. Cignoli

Capstone Portfolio - Resume 

Profile

Dynamic self-starter with over 20 years experience within various client service industries. Managed increasingly responsible leadership positions. Positive interpersonal and excellent communication skills facilitated effective interaction across a diverse client base as well as established advantageous partnerships with external organizations and vendors. Demonstrated effective teambuilding and mentoring of colleagues, interns, and volunteers. Strong organizational skills enabled adherence to company cost containment guidelines and time constraints to achieve organizational goals. 

 

Skills

        Staff and Budget Management

        Marketing and Event Planner

        Project Design, Management, and Implementation

        Policy and Procedure Development

        Proficient with MS Word, Excel, Outlook, PowerPoint, Project, Publisher, and Adobe Dreamweaver

        Language: French intermediate reading and speaking

 

Employment History

THE TRUMBULL LIBRARY SYSTEM, Trumbull, CT                                                              2007 – Present

Program Coordinator, (Part-time)

        Administered all aspects of over 40 adult and all ages programs per year through research and development, marketing, and delivery to coincide with cultural, historical, and current events resulting in an average 96% satisfaction rate over a three-year period.

        Initiated partnerships with universities, professional associations, and local organizations in fulfillment of the librarys educational and outreach goals.

        Contracted and supervised consultants and contractors.

        Instituted style-guides for the development and production of marketing materials to promote brand recognition of library services and programs.

PARAGON RELOCATION RESOURCES, Danbury, CT                                                          2005 – 2007

Project Consultant

        Provided pro-active consulting services by utilizing effective problem solving and analytical skills.

        Developed reports and program collateral while managing and training personnel to meet project deadlines within established cost containment guidelines and with limited direct supervision.

GIRL SCOUTS, CONNECTICUT TRAILS COUNCIL, INC., Waterbury, CT                        2003 – 2005

Facilitator/Membership and Marketing Manager

        Increased memberships annually through community development, program creation, and volunteer recruitment and retention while acting as primary support to 1,800 girls and 800 adult volunteers in a seven-town area.

        Encouraged volunteer contributions to the Family Partnership fund raising campaign resulting in 85% of territory exceeding previous years donations.

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WEIGHT WATCHERS INTERNATIONAL, INC., Woodbury, NY                                         2002 – 2004

Leader/Location Coordinator

        Presented and adapted weekly theme provided by corporate to motivate the audience to action while meeting the companys objectives.

        Managed inventory and operations of a store.

THE DERBY HISTORICAL SOCIETY, Ansonia, CT                                                              2002 – 2004

Historical Interpreter

        Educated children from the Lower Naugatuck Valley in A Day in 1762 program on how to weave, to spin wool or to cook on an open hearth in hands-on workshops.

PRUDENTIAL REAL ESTATE AND RELOCATION SERVICES, Shelton, CT                  1984 – 2001

Senior International Assignment Manager, 2000 – 2001

International Assignment Manager, 1994 – 2000

Relocation Associate/Counselor, 1984 – 1994

Client Relations Associate, 1985 – 1987

        Supervised and mentored existing and new employees in effective customer relations and policy and procedures to attain an average 95% client satisfaction rate over a six-year period.

        Maintained and updated the project plan, developed reports, and produced operation manuals while managing and training personnel to meet deadlines. As a result, received individual and team awards.

        Identified and managed resources, communicated policy, and created timelines and work schedules to implement a complete office transition achieving 100% success in an accelerated timeline.

 

Education

Southern Connecticut State University, New Haven, CT

Master of Information and Library Science, August 2011

GPA: 3.91

C.W. Post Center of Long Island University, Greenvale, NY

Bachelor of Arts, International Studies with Specialization in Marketing, 1983

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Professional Development

American Library Association, 2011

Connecticut Library Association, 2011

Keeping Kids Safe and Smart Connecticut After School Summit, 2004

Connecticut Conference on Volunteerism, 2004

Leadership Greater Valley Program Graduate, 2003

 

Community Service

Trumbull Historical Society, Trumbull, CT                                                                                      2009 - Present

Member

Olde Birmingham Business Association, Derby, CT                                                                       1998 – Present

Vice President and Recording Secretary

Sterling Opera House Incorporators, Derby, CT                                                                              2006 – 2008

Chairperson and Secretary

Leadership Greater Valley Program                                                                                                              2004

Opening and Graduation Sessions Committee Chair

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